Why am I seeing an “Account is Inactive” error?

April 16, 2019

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If you are trying to log in and you receive an error that says your account is not active, this could be a couple of different things.

  • You could be listed as inactive in the system
  • It could be that the user account belongs to a family and the primary holder of the user account is no longer an active student
    • In this case, the user account will need to be closed and then reopened under the active student’s name
    • Please contact your studio to discuss which of these cases applies to you

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