What is the difference between a contact and a prospect?

April 17, 2019

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Kicksite’s Biz-Builder allows you to gather sign-up information for both prospects and contacts, but what’s the difference between the two?

  • A prospect is someone that you would consider a viable candidate to become a future student
    • This person is local and someone that you would like to start nurturing as a lead or trial member
    • Marking someone as a prospect could trigger automations or Message Flows to help guide them toward conversion
    • Prospects can be included in General Announcements and can be assigned individual agreements
  • A contact is someone that you would not consider a viable candidate to become a future student
    • This could be a person that is not local or may be a student at another school
    • Contacts do not trigger any automations or Message Flows
    • Contacts cannot be sent messages or sign agreements outside of a Biz-Builder

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